Complaint Procedure

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Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership

The Consumer Rights Act 2015 – Guidance sheet TTG11 is attached for your attention. Please confirm you have read and understood these.