Complaint Procedure






Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website

The Consumer Rights Act 2015 – Guidance sheet TTG11 is attached for your attention. Please confirm you have read and understood these.